MSPSidekick

A lightning-fast way to dispatch tickets, with higher accuracy, and lower overheads.

Automate your ConnectWise Manage ticket dispatching, triage and self-service using our specially trained AI models built for MSPs.

Explore our Features

Smart Dispatch

Get your tickets to the right engineers with lightning speed and accuracy using our AI dispatcher.

Auto-Categorisation

More contistent ticket categories with AI powered auto-categorisation and triage.

Self-Service

AI powered self-service tips and documentation sent directly to your customers when they log a ticket.

Modern Templates

Replace your legacy email templates with modern, responsive ticket notifications.

Advanced Email Fields

Get more ticket information into your emails with our advanced email parsing engine.

Rules Engine

Create your own rules to override our AI engine for your ticket dispatching and triage.

Simple Integrations

Connect to your PSA and Documentation to help build self-service with your customers.

Easy Setup

Get up and running in minutes with our easy to use setup wizard.

Unlimited Tickets

No limits or restrictions on tickets, responses or emails sent.

How can AI to help my MSP?

We've built AI into several of our automations to help with Ticket Classification (Type, Subtype, Item and Priority), Team Member Assignment and User Self Service. All of these individually greatly optimise your ticket lifecyle, but together they work to deliver a highly automated dispatch role.

How can I replace my dispatcher?

MSPSidekick can help to replace the reoccuring actions that are undertaken by your team on every ticket. Assigning an engineer, setting ticket categories and providing first triage to your customers.

What are modern email templates?

Modern email templates are responsive, mobile friendly and have a modern look and feel. They are designed to be easy to read and navigate on any device while providing clear information to your customers.

How much time will MSPSidekick save?

Through many years of MSP experience, dispatching and triaging a new ticket can take anywhere between 15-60 seconds. With MSPSidekick, we aim to reduce this to 1-2 seconds per ticket. With the average MSP handling 2000 tickets per month, this could save you 33 hours per month.

How can I get started?

We are currently in active development and are looking for beta testers. If you are interested in joining our beta program, please get in touch with us through our contact form.